We started out as licensed plumbers. Over 17 years, our team worked on industrial, commercial, and residential plumbing jobs of every kind.

Along the way, we kept running into the same problem: homeowners getting water treatment systems installed by people who had no business touching their plumbing.

We saw bad setups, bad installations, and systems that never worked the way they were supposed to.

That is what pushed us to get more involved in water treatment specifically. Not just to sell equipment, but to make sure homeowners actually received the setup they deserved.

We Handle the Entire Job

• We price the job.
• We inspect the plumbing.
• We determine the correct treatment setup.
• We install the equipment ourselves.
• A licensed plumber performs the work in your home.

Incorrect Equipment Installation

• Units installed backwards: The supply and return lines are flipped, so the softener never works properly from day one.
• Incorrect treatment sequence: Equipment is installed in the wrong order, preventing the overall system from treating the water properly.
• Improper programming: Even good equipment can produce poor results when its settings are incorrect.

Plumbing and Drain Problems

• Drain lines installed incorrectly: The system cannot properly clean or regenerate itself.
• Drain lines run against plumbing code: Improper discharge locations can create additional plumbing concerns.
• Poor tie-ins: Bad connections can leak or fail, potentially resulting in significant water damage.

One of the biggest differences is that we look at the entire plumbing system before touching the water softener itself.

For example, cold water lines may branch away from the main line before the point where the treatment system is being installed. If that is not identified beforehand, certain bathrooms, fixtures, or areas of the home may never receive treated water.

Someone focused only on cutting in the equipment as quickly as possible may never check for those branches. That can leave a homeowner with a new water treatment system that only treats part of the house.

A licensed plumber takes a wider view of the installation. That also gives us an opportunity to identify other plumbing concerns while we are already on site.

Before Installation, We Look At:

• Main water line routing
• Existing branch lines
• Equipment placement
• Drain requirements
• Plumbing connections
• Treatment sequence
• Existing plumbing concerns

The Upfront Cost

A licensed plumber's rate may look higher upfront than hiring a handyman or choosing the cheapest installation option.

Looking only at the initial installation price, however, does not tell the whole story.

The Cost of Fixing a Bad Install

When an installation is done incorrectly, removing the equipment, repairing the plumbing, correcting the setup, and reinstalling everything can become expensive very quickly.

It can also be difficult to find another company willing to take responsibility for someone else's work and the liability that comes with it.

1. Get Your Water Tested First

Do not skip the water test.

Your water may not be the same as your neighbor's water, even if they live only a couple of houses away.

You need to know exactly what you are trying to remove or correct, whether the concern is water quality, staining, hardness, iron, fixture damage, or another issue.

2. Program the Unit Correctly

A water softener has to be configured for the conditions in your home.

An improperly programmed softener will not deliver the results you installed it for, regardless of how good the equipment itself may be.

3. Understand That Maintenance Never Stops

A water softener is not a set-it-and-forget-it appliance.

It requires ongoing upkeep and needs to be operated properly. Without the correct maintenance, it may eventually stop providing the soft water you are counting on.